Service & Repair · Würzburg · Aschaffenburg
Your Atmos in the hands of a family that has done nothing else for over 30 years.
Jaeger-LeCoultre Authorized Watchmaker. Run by father and son – personal, honest, reliable.
How it works
Four steps to a freshly serviced Atmos
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01
Send photos
A few pictures and a couple of sentences on what your clock is doing.
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02
Cost estimate
Within 24 hours, personally from us.
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03
Your clock comes to us
In person or by insured shipping – we are happy to send you the box.
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04
Service
Only once you say yes. Takes about 3 months, or around 4 weeks as express on request. Returned with an invoice and a one-year warranty.
Case cleaning
The same clock, before and after
This Atmos came to us heavily soiled: tarnished brass, stains under the top glass, a grey haze on the panes. We cleaned the case, polished every part and cleaned the glass.
Nothing was re-gilded. The “after” side shows the same surface, just clean. An extreme case, admittedly, but it shows well what lies beneath the dirt.
- Clock
- Atmos calibre 528, around 1973
- Work
- Case cleaned, all parts polished, glass cleaned
Would you rather have the case re-gilded? See Refinement.
BeforeAfterDrag the slider, choose a viewing angle below.
Father & son
Here for you in person
With us, your Atmos does not end up in a queue but on our workbench. You speak directly with the people who open your clock, service it and hand it back to you.
We founded the ATMOS-Atelier as father and son and still run it together. For more than 30 years we have devoted ourselves exclusively to the ATMOS clock by Jaeger-LeCoultre. In the workshop we are supported by one permanent employee and assistants.
In March 2026, Jaeger-LeCoultre certified Alexander as an “Authorized Watchmaker” for the complete service of the ATMOS. As part of this, we attended ATMOS training directly at the manufacture in Le Sentier and have since had access to valuable special tools, machines and original spare parts.
Rüdiger & Alexander Heeg
Guestbook · translated from German
What our customers say
When we handed over our ATMOS in person for its service, we received a most warm welcome … Now it is running again.
Robert · September 2026
Competent advice, expert repairs and excellent return packaging – we can only recommend Mr Heeg!
Hans-Joachim H., collector · October 2026
Father and son Heeg each answered the phone straight away and took plenty of time for the conversation. Sadly no longer a matter of course these days.
Steffen R. · April 2026
Frequently asked questions
Good to know
When does an Atmos need a service?
There is no fixed rule – it depends heavily on location and surroundings. If it stops or runs inaccurately, it is worth taking a look.
What does a service cost?
Approx. €650–700 including shipping and VAT, Reutter models by arrangement. It only costs more if additional work or spare parts are needed – we use only original Jaeger-LeCoultre parts and always discuss this with you beforehand. The cost estimate is free of charge.
What exactly do you do during a service?
We dismantle the movement into all its individual parts, inspect and clean the plates, wheels and jewels, reassemble the movement and then check its running and accuracy over several weeks. Should parts such as the bellows or a broken suspension wire need replacing, we will of course contact you straight after the first inspection.
If you would like the case re-gilded, nickel-plated, rhodium-plated, silver-plated or similar, please get in touch. We will be happy to discuss the details with you personally.
How long does it take?
About three months, or around four weeks as an express service on request.
And if I decline the cost estimate?
The cost estimate itself is free of charge. If you decline it, you only pay for the return shipping of your clock – or you simply collect it from us again.
My Atmos is a special model.
Models such as the Vendôme, Jubilé, Prestige, Opéra, Atlantis or Du Millénaire are generally serviced at the same prices; only in individual cases can the work be somewhat more involved. The exception is the Reutter models, as the work on them is considerably more extensive. It is best to send us a few photos – we will then be happy to discuss the price with you personally.
What warranty do you give?
One year on the service carried out.
How does my clock get to you?
By appointment in person in Würzburg or Aschaffenburg – or by shipping. On request we will send you a well-padded shipping box with packing instructions; it later appears as a separate item on the invoice. We are also happy to arrange insured door-to-door shipping of valuables. Clocks from abroad are welcome; any additional shipping and customs costs are borne by the customer.
Questions about operation, care, shipping and age are answered in our frequently asked questions.
Tell us about your Atmos
A few photos and a couple of sentences are enough. Within 24 hours we will get back to you personally with a cost estimate.
