Guestbook
What Atmos friends write to us
Since 2015, customers have left their words here – about inherited clocks, long-cherished wishes and Atmos clocks running again after decades.
We read every entry and say thank you. Questions and criticism are welcome too.
191
entries in the guestbook
2015
the first entry, in February
10
countries, from Sweden to Italy
5
languages, from German to Dutch
Selected voices
“I keep watching the pendulum for minutes on end and enjoy the slowness of time.”
“Perfection happens when professional skill and expertise meet passion. Never before have I experienced this to such an extent as in your atelier!”
“I have known and loved this clock since my childhood, and I believe it has never run as beautifully as it does now.”
“… you not only serviced it perfectly but also adjusted it so weeeell that I now set all the other clocks in the house, even my wristwatch, by the time the ATMOS shows.”
“My watchmaker in Switzerland said the repair would not be worth it … I enjoy it every day; it runs almost as accurately as a quartz clock.”
“It is truly impossible for me to put my gratitude fully into words; let me simply call it this: it is perfect happiness!”
“Now we are closing our shop, and for my retirement I gave myself a model from 1978 (my apprenticeship years) … The clock looks as if it had just come off the production line.”
“We were warmly welcomed in both Aschaffenburg and Würzburg … No rush at all. Just as calm and quiet as the running Atmos clocks.”
Translated from German
Stories
What our guests write about
Choose a topic – or simply browse. Entries written in German appear here in English translation.
Heirlooms
“We wanted to ‘wake up’ the clock of my late father-in-law. Everything worked out wonderfully! What I liked most was the easy contact, including a padded box for shipping and other help for non-professionals.”
Daisy v. B.
Accuracy
“Measured today, the difference since the adjustment is 5 seconds – in 10 months, mind you. Truly, it ‘lives’.”
Raimund R.
Buying & shipping
“You transfer a large sum of money and then can only hope that something will be delivered … But I must say that from the first contact my doubts disappeared. So I transferred the money on a Monday, and on Thursday my Atmos clock was delivered to my home in a large box.”
Rudolf R.
Made us smile
“A small problem after setting it up we solved together over the phone. After this success I applied to Mr Heeg for an apprenticeship. We both knew this request was not entirely serious.”
Michael H.
Refinement
“After very friendly advice, the clock was serviced and the case re-gilded. When I collected it a few weeks later, I was fascinated by the beauty of the new gilding.”
Gerhard K.
From watchmakers · From abroad
“As a watchmaker, I used to send my customers’ Atmos clocks to the factory for servicing. As a trial I entrusted one to this atelier and am extremely satisfied with the communication and value for money. I therefore warmly recommend this atelier!”
Paulus B. · watchmaker
Heirlooms · From abroad
“After long consideration – my wife was a little nervous about the old heirloom from her father – we sent our Atmos to Mr Alexander Heeg in late autumn 2023. For a week now it has been ‘ticking’ again as it should – not that you can hear it.”
Herbert A.
Visiting the atelier
“We travelled several hundred kilometres to Würzburg to fulfil a long-held wish. What we received was unique: very friendly and competent advice in a family atmosphere.”
Ines G.
Accuracy · Made us smile
“The clock is still running. Somewhat inaccurately. In half a year it has lost almost a minute. Seriously: this accuracy is incredible!”
The S. family
From abroad
“J’ai cherché un an le modèle que je souhaitais, je l’ai trouvé chez vous ! … Bravo pour votre magnifique travail de révision et pour le service, irréprochable.”
Translation: For a year I searched for the model I wanted – and found it with you! Bravo for your magnificent service work and the impeccable service.
Anthony F.
Refinement · From watchmakers
“Your incredibly perfect restoration of the case with the subsequent platinum plating is breathtaking! The accuracy is second to none! How wonderful that idealists like you exist for these marvellous Atmos clocks.”
Klaus D. · watchmaker
Buying & shipping
“Although very wary of buying on the internet, I bought an ATMOS clock from you – and I did not trust shipping by DHL either! Everything went well; the beautiful clock works flawlessly and precisely!”
Heinrich E.
Heirlooms
“The old-timer is running again! The heirloom almost ended up in the basement … Thanks to your expert service, it now stands as an eye-catcher in the living room!”
Dieter G.
Made us smile
“If the watchmaking guild had something like the stars and toques awarded to chefs, I would gladly give you the highest possible number of ‘Reutter stars’.”
Günter R.
Refinement
“I had an Atmos (cal. 528) newly platinum- and nickel-plated … I now have a practically new Atmos clock, which with its midnight-blue dial is a real eye-catcher.”
Yves B.
Visiting the atelier
“It was a feast for the senses! … You gave me a wonderful insight into the fascination – I would almost say the magic – of the ATMOS by Jaeger-LeCoultre.”
Lutz L.
From abroad · Made us smile
“For the “Atmos clock lovers” community, there is always this Atmos hospital ready and effective for any problem … See you at our next service appointment after 30 years.”
Thanasis L.
Accuracy · Made us smile
“I put the Atmos next to my QLOCKTWO. For about a week now both clocks have been running in sync. For those who don’t know, the QLOCKTWO is a radio-controlled clock and has apparently trained the Atmos.”
Markus H.
From the archive · September 2015
A poem for the clock doctor
Some guests write a few lines. Some write a whole poem – in German, the only language it rhymes in.
Carita & Heinz S.
Zu Uhren-Doktor Rüdiger Heeg
machten wir uns auf den Weg.
Für uns der Weg war nicht zu weit,
auch war es allerhöchste Zeit!
Die Atmos-Uhr stand ach schon lange,
und wir fragten uns voll Bange,
wird der Uhr ruhig Schweben –
bereichern wieder unser Leben?
Ja – dem Doktor Heeg sei Dank,
die Uhr – zurück auf ihrem Schrank,
strahlt in neuem Glanz und geht genau!
Drum Leute hört – seid schlau:
Ist die Atmos mal gestört,
repariert – wie sich’s gehört,
Rüdiger Heeg kann Uhren richten,
viel besser als ich kann dichten!
All entries
191 entries, by year
Choose a year. Entries appear in the language they were written in – mostly German.
Liebe Grüße aus Andernach, Gaby und Gusti E.
Your entry
Tell us about your Atmos
Whether a service, a purchase or simply the little story that connects you with your clock – we are glad of every line.
We read every entry before it appears. Your email address will not be published.
